Privacy Policy

We may collect information you choose to provide, including:

• Your name, email address, phone number, practice information, address, and message when you express interest in DentalOwl
• Your name and mobile phone number when you enroll in DentalOwl Text Updates
• Information contained in messages or support communications you send to DentalOwl
• Booking or appointment information needed to provide requested services or updates, such as the associated dental practice, date, time, and status

For DentalOwl Text Updates, we may also collect:

• Your consent record, including the date and time, source page, disclosure version, and current consent status
• Messages and customer-care communications you send to DentalOwl
• Message delivery, error, opt-out, and technical log information

Our website and service providers may also process basic technical information needed to deliver and secure the site, such as an IP address, browser or device information, requested pages, and timestamps.

We may use information to:

• Provide, operate, support, and secure DentalOwl
• Respond to questions and provider-interest requests
• Coordinate requested booking or appointment activity
• Record and manage SMS consent
• Send requested booking links and eligible booking or appointment updates
• Deliver and troubleshoot text messages
• Honor opt-out requests
• Comply with legal obligations and resolve disputes

We do not use your mobile number or SMS consent to send marketing or promotional messages through DentalOwl Text Updates.

We may disclose information only as reasonably necessary to operate DentalOwl, including to:

• The dental practice associated with your request, booking, or appointment when needed to coordinate or manage it
• Messaging service providers and wireless carriers that transmit and deliver messages
• Service providers that help host, operate, support, or secure DentalOwl
• Government authorities or other parties when disclosure is required by law

Service providers may use information only to perform services for DentalOwl and must protect it appropriately.

DentalOwl does not sell or rent mobile information. Mobile information and SMS opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

DentalOwl Text Updates provides recurring automated, non-marketing messages about booking and appointment activity managed through DentalOwl.

Message frequency varies based on your bookings, appointments, and interactions with DentalOwl. Message and data rates may apply.

You may opt out at any time by replying STOP. DentalOwl may send one final message confirming your opt-out. For assistance, reply HELP or email support@dentalowl.com.

Additional program details are available in the DentalOwl Terms of Use.

DentalOwl does not currently use advertising cookies or enable advertising networks to collect personally identifiable information about your activity over time and across unrelated websites through the DentalOwl website.

Hosting, font, form-processing, security, and other service providers may receive technical information needed to deliver their services, such as an IP address, browser information, requested pages, and timestamps, subject to their own privacy practices.

Some browsers offer a “Do Not Track” setting. Because there is no uniform standard for that signal, the DentalOwl website does not currently respond differently to it. DentalOwl will process browser-based privacy preference signals when required by applicable law.

Depending on where you live, you may have rights regarding your personal information, including requesting access, correction, or deletion. To make a privacy request, email support@dentalowl.com. DentalOwl may need to verify your request and may retain information when required or permitted by law.

We retain information only for as long as reasonably necessary to provide DentalOwl, document consent, honor opt-out requests, comply with legal obligations, resolve disputes, and enforce agreements.

After you opt out of text messages, we may retain your mobile number and opt-out status as needed to ensure that no further program messages are sent.

We use commercially reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or misuse. No method of electronic transmission or storage is completely secure.

Standard SMS messages may not be encrypted. Do not use text messages to send urgent medical information or sensitive health details.

DentalOwl is not directed to children under 13, and children under 13 should not submit personal information directly to DentalOwl. A parent or guardian who believes a child has provided personal information may contact support@dentalowl.com.

DentalOwl may update this Privacy Policy as its services or applicable requirements change. Updates will be posted on this page with a revised effective date. If a change is material, DentalOwl may provide additional notice on the website or using available contact information when appropriate.

For privacy questions or requests, email support@dentalowl.com.